You're reading this because you are interested in automating some of your complex business
processes or managing out-of-control business information.
Your information management needs are more complex than your competitors and your clients expect more of you.
You're confused by the CRM offers you see from suppliers large and small and just want something that does your business your way.
AlphaCRM was designed for exactly your end-user situation - and we'll tell you why.
AlphaCRM was designed for exactly your reseller situation - and we'll tell you why.
There are many CRM solutions available, each with it's own features and benefits. So what makes AlphaCRM stand out?
AlphaCRM was designed for compatibility with the largest possible range of browsers and always provides full functionality whatever browser or platform. Some other leading CRM solutions are optimised for specific browsers on specific operating systems and so are not guaranteed to perform fully or even well on desktops, laptops, tablets and and phones.
AlphaCRM can be deployed to a cloud-based server which is accessible to all your users everywhere. This server may be shared with other AlphaCRM clients or it may be for your exclusive use. Some other leading cloud-based CRM solutions cannot be deployed to your own dedicated server.
If your installation of AlphaCRM will only be used within your site you can have it deployed to a server on your own premises or data centre. Some other leading CRM solutions can only be hosted in the cloud on shared servers.
Whether you want 1 or 1,000 users, AlphaCRM can be installed for you. Some other leading CRM solutions require a minimum number of users at tens or hundreds of pounds per month per user.
AlphaCRM is designed to be used as a client portal for use by your clients, not just by your staff. Unlike some other leading CRM solutions, we do not charge you per user so you do not have to charge your clients.
Most leading CRM solutions may require you to adapt your business process to the ways they operate at the price levels you can justify. AlphaCRM has a background of bespoke systems and so we will happily change it to work the way you do.
The following case studies review selected client requirements which made AlphaCRM the perfect fit.
Ridon Glass Ltd is a family-run glazing company with both trade and retail customers who needed
to automate lengthy sales processes and reduce dependence on paper files.
AlphaCRM was selected for the project because it was able to offer good ease-of-use on both desktop in the office and mobile on site whilst also managing the quotation-to-supply process.
Bespoke Training and Development Ltd needed to replace a pair of systems used for
managing and reporting on training needs analysis exercises for their 'Big Pharma' clients.
AlphaCRM was chosen as it allowed them to create and manage events for clients where there could be any number of client staff logging-in to use it from both desktop and mobile platforms. Additionally, enhanced reporting was used to ensure client users could view and download results as charts in PDF format or data dumps in Excel formats.
ValetManager Ltd. needed a platform on which to provide bookings for car valeting for
valeting companies who service main dealer groups across the UK adding hundreds of new jobs
per day for use on wired and wireless connections.
AlphaCRM was chosen as it allowed a design-led front end to be applied to a data-rich back end hosted on servers each handling around 100 audited hits per second. THis sort of hit rate was required in order to provide highly visual and real-time status updates for sales people in the dealerships.
www.schoolreviewer.co.uk is a school review site based in the UK and supporting
parent-based activities such as reviews, discussion forums, items for sale and
government data about schools in the UK.
AlphaCRM was selected in order to allow administrator management of nearly 50,000 schools and 62,000 annual results. In addition to maximise location-based search performance it also maintains it's own set of 1.75 million postcode records.
Brown Skips is a division of a regional construction-to-minerals company which offers a complex mix of
consumer and trade skip and grab hire services.
AlphaCRM was chosen for the project because it is able to manage a complex product matrix allowing for area-based pricing combined with weight-based product and material combinations feeding a design-led eCommerce site.
LCW Consulting Ltd is a provider of medical education services to health care professionals
on behalf of pharmaceutical companies in the UK. They needed to operate a contact
management system with content management in order to provide flexibility to clients
and functionality to staff.
AlphaCRM was selected for the project because it could be deployed to a server architecture which allowed events to have centrally-managed content feeding in to unique microsites and web addresses whilst all feeding registrations into a central contact management system.
AlphaCRM is a platform designed to be the core of your business system. We call it a CRM but in fact it can be used for a range of system types - seefor ideas.
AlphaCRM can implement whatever business objects (entities) your business processes need - examples might be; staff, clients, orders, jobs, projects, sales, contacts, suppliers, courses, leads, ... and any other we've not thought of. These entities will contain the data you need for your business - and because we implement it with you there's no need to remove the fields we though of before you can add your own - we implement what you need and only what you need.
Your business is not just based on data, it's also based on work flows and data flows. So, when we work together to implement a business solution we implement the flows you need. Whether they be simple like sending an email or SMS to a specific team member or complex like creating multiple entities and tasks then assigning them to various clients and suppliers, we will implement what you need so that your unique business process is implemented in your way - not the way we tell you to do it.
AlphaCRM is designed for both end-user and OEM businesses - that is, we might implement it for you to use in your business, or we might implement it for your client to use in their business, using your branding and your company name rather than ours.
AlphaCRM can not only be branded to suit your requirements, but it can also be embedded within another system in order to seemingly provide additional functionality without significant rework to that 'host' system.
Unlike some other popular CRM solutions, AlphaCRM is compatible with all popular browsers - both desktop and mobile - so if your users are predominantly mobile, your system automatically adjusts to the kind of browser and device the user has.
For a full list of typical features your AlphaCRM implementation might have, please see below.
See alsofor more information.
AlphaCRM systems are always built to your specification and to implement your business processes and data. This page lists some core features which can be easily implemented into your system. The list is not definitive, and we will always build your system how you want it
Don't forget, this is just an overview of core features, please contact us if you don't see here something your system might need.
Fromyou will have seen that deciding on a route to a new business system is not simple. That's why our implementation process is designed to get you the right thing first time. The process of getting started with AlphaCRM is handled by our team.
First we talk or meet to discuss your current system and processes and also your latest needs. We bear in mind that your needs will change over time, so we talk about your business ambitions and goals and your growth plans.
From the initial discussions, we'll both have an idea whether AlphaCRM is right for you. If it's not, we may be able to help you identify the best solution or some other recommendations. If AlphCRM is your best option (and we hope it will be), we can move on to the next step.
You wouldn't buy a car just from a picture and a spec. sheet - you'd review whether the seats are comfy and the instruments are easy to read. So with a business system, you'd check out the detail to make sure it will be a proper fit. We arrange to meet with you for a period of time - maybe half a day, maybe several days - to discuss your exact processes and data. From this we can understand the entities and relationships to be defined within your system plus the security considerations, workflows and special features you might need. Because the BA described here is of value even if you don't go ahead with an AlphaCRM implementation, we will charge a daily rate for this.
From the BA as described above, we can provide you with a fixed price to include building your system and either hosting it for you, or deploying it to your choice of hosting. The quotation will identify fixed prices and any optional daily-rate items such as data migration. The quotation will also identify the payment schedule and commercial terms.
Once we've agreed the requirements, price and timeframe, we build your system with the agreed features and deploy it for you.
You then have some time to test the system to make sure it is what you want, and does what you want.
Once testing is complete you can use your system as live. At this point, warranty terms apply, as do hosting and support charges. Hosting charges will vary with the service level of the hosting we agree on and support charges may vary with the complexity of your system and the number of approved support contacts - but will always be an agreed fixed price/percentage per year.
No business remains static - as your business changes or grows so will your needs. If your system needs change we can meet with you to discuss extensions and changes to your AlphaCRM system so that it grows with you. These changes would be implemented as a mini-project following the relevant parts of this process and you will always know where you are.
If this process sounds like just the way you'd like to work -and start that first step.
As you will see fromour Professional Services team will work with you to specify, implement and deploy your business system based on AlphaCRM.
The considerable experience of our Professional Services team is also available to you independently for any phase of a system life cycle.
Contact our Professional Services team at firstname.lastname@example.org or call on +44 (0)1489 290020 .
AlphaCRM is a product of Alpha CRM Ltd, which is a specialist provider of tailored CRM solutions. Based on the South Coast of England the company has over 20 years of experience in developing both off-the-shelf and bespoke software and development tools. Through our Professional Services team we can also offer specialist PC and web applications alongside AlphaCRM systems. We can also provide data integration solutions based on industry-standard technologies.
For the local community
Some of our clients are charities serving their local communities. For some of these we are able to offer free or subsidised hosting of AlphaCRM systems installed for them. When discussing a new system with us, please feel free to ask.
AlphaCRM is also pleased to support one of our local youth football teams - Hedge End Lions.
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Please get in touch with us to find out more about how AlphaCRM can benefit your business.